Home > Posts > Fix: Keyboard shortcuts Ctrl-C, Ctrl-V, Ctrl-Z, Ctrl-A not working in Word

Fix: Keyboard shortcuts Ctrl-C, Ctrl-V, Ctrl-Z, Ctrl-A not working in Word

For some time now, I was getting very annoyed while copy-pasting content from other software into Microsoft Word 2010. I would press CTRL+C at some other software and then would press ALT+TAB to go into an open Word document and press CTRL+V to paste, but it would not. So I had to move my fingers far away to SHIFT+INSERT to paste.

Today had enough so after some Google search on it, found the best fix by Moshe Eschel at:


To "restore" word to the way you remember, you need to go to, File->Options->Customize Ribbon On the bottom there is a label "Keyboard Shortcuts" and a button "Customize…" – click it

On the Categories box, scroll until you find "All Commands" and select it. Now, from the right box select the following Command: EditCopy Look at the "Current Keys" Box you will see "Ctrl+Insert" which is the NEW mapping now put your cursor in the "Press new shortcut key" and Press Ctrl+C, a button on the bottom named Assign will light up, and you click on it.

Do the same for all the shortcuts you like, such as EditPaste, EditUndo, EditRedo, EditCut, SelectAll etc.

Wonder why Microsoft didn’t add both the old and new shortcuts there, since it seems the dialog does support it. What a huge oversight, having Microsoft Word try to impose a shortcut from Macs (as it seems) to longtime Windows users (especially when other software the user works with use other set of shortcuts for copy-paste).

Moreover, the option to reassign the shortcut keys was very deeply hidden, hard for the average user to find it by themselves (couldn’t find it either and I don’t consider myself an average user).

Even more pathetic was the default shortcut key for Select All (usually Ctrl+A). It was Ctrl+5 and Ctrl+Clear (Numeric keyboard 5). What the heck Microsoft?

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  1. Suzu
    2016/05/15 at 21:02

    This is the first solution among so so many that actually helped me to fix this annoying problem!!! Thank You!!!

    • apaca
      2018/09/13 at 20:36

      +1 thank you, good Sir.

  2. Swathi
    2016/05/19 at 13:21

    File,menu options is not their in word.

    • 2016/07/30 at 15:10

      In some Office versions, there is a round button at the top-left. Press that and at the bottom-right of the dropdown menu shown, there is the Options button

      • adi
        2018/08/09 at 11:32

        not able do new mapping as ctrl C is not working , assign button is lighting

        for me Crtl C, Ctrol z numeric numbers and plus sing is not working

        is their any default setting to reset

      • 2018/08/09 at 12:19

        A reader commented recently that they had issue because they had assigned a part of the keystroke combination to some other command. Also try using left CTRL instead of right one

    • Random Man
      2019/09/02 at 14:06

      When you click file, look down the very bottom left corner. There should be a button called options.

  3. S,R. Kamalacharan
    2016/11/13 at 09:35

    Thank you for your solution. It was the best and quickest solution for this issue, I suddenly started facing in the last couple of weeks.

  4. Mordechai Susskind
    2017/02/08 at 21:20

    Thank you so much! It was a great help !!!

  5. Amr
    2017/03/06 at 23:02

    Thank you very. Very very much

  6. Γιώργος Ζέρβας
    2017/04/05 at 23:53

    Thank you it was so helpful !!!

  7. Sache
    2017/04/22 at 15:59

    I am soooooooooo grateful for this! I have been fiddling around for months, thinking I had a virus or had gone crazy in the Twilight Zone—-nothing worked! I am not particularly computer literate—it’s just a tool. Like driving a car without comprehending how the gas gets to the motor to make it run—it just does!, Your help is greatly appreciated! Now I can get back to my writing.

  8. geo
    2017/05/08 at 13:52

    Thanks very much.
    How stupid is microsoft!!!

  9. Rosen Kotsev
    2017/05/30 at 08:47

    Thank you very much!!! It was a great help!!!

  10. grosser schwanz
    2017/06/02 at 04:26

    Startup layout was not English-US. As switched to English, Word’s sortcuts are back

  11. Telmen
    2017/06/22 at 13:13

    thank you so much today i search this then i’ve got it

  12. deadman
    2017/08/28 at 20:13

    where can i find the select all command ?

    • 2017/11/10 at 13:28

      usually the trick is to select “All commands” from the top of that settings dialog, then search for Select All in it (might be “Edit/Select All” or something in the list, you need to scroll it down and look carefully for it)

  13. karevor chi
    2017/11/02 at 20:33

    Awesome! Thank you very much!

  14. supoyy
    2017/11/09 at 16:15

    can help me find for ‘undo’ control

    • 2017/11/10 at 13:26

      undo used to be CTRL+Z, but Microsoft may have set it to something else at your Office version, so you have to follow the blog article instructions to find the Undo command in the respective settings pane and change its shortcut key to CTRL+Z

  15. pawan kumar swami
    2017/11/16 at 06:42

    Thanks team this work fine now

  16. sdfds
    2017/12/15 at 20:32

    you are the best ive been trying all day

  17. Myint Zaw
    2017/12/24 at 07:56

    Even though I click Assign, it is not change

    • 2017/12/25 at 09:40

      Probably the key you try is assigned to some other command if it doesn’t accept it. In that case you need to find that command and remove it from there first I guess. Probably there’s some button to reset to default keys if that assigment was done by some user and wasn’t a Microsoft default for your locale

  18. Jothi basu
    2017/12/28 at 08:17

    i was going crazy every time when i do cut and paste , Thanks for the directions to fix the issue once for all.

  19. Taras
    2018/01/18 at 13:32

    Yes, it helped me. Thank You!

  20. Ste
    2018/01/25 at 10:27

    Thank you. Your answer was very easy to follow

  21. BlooDStrikeR
    2018/02/11 at 15:16

    thanks – it worked for me .
    11-02-2018 (laptop acer)

  22. 2018/02/21 at 14:46

    One can also check out the discussions at
    One of the answers there mentions “IBM Common User Access (CUA)” as being the keyset that Microsoft tries to impose there and that the bug was related to the default language set for Word being non-English (the bug would occur even on Office set to use English UI)

  23. Liana
    2018/03/17 at 16:32

    thank you so much

  24. Nicolas
    2018/03/27 at 18:23

    Thank you. I tried many different solutions found in the internet but yours was the only one that worked!

  25. 2018/04/06 at 13:28

    Thank you it was so helpful !!!

  26. Paul
    2018/05/16 at 21:55

    OMG – You’re a bloody legend. Thank you so much for this. I recently upgraded to Office 10 and not understanding why these decades old shortcut keys were not working. You helped solved the problem and the major headache. Bless you…

  27. 2018/07/30 at 02:59

    Very helpful – it worked right away. This fix was much simpler than others I read and discarded, such as those that tell you go to the command prompt, etc. When I hit Ctrl-C, then “Assign”, I got a popup message that Ctrl-C was the first letter in a multi-letter shortcut (I had set it up awhile back, not realizing it would mess up my copy shortcut). This was my cue that it was, indeed, my fault, and the reason Ctrl-V & Ctrl-Z, etc., were not affected. You saved me!! Thanks.

  28. SuperSi
    2018/08/10 at 21:35

    Thank you for pointing the way – that MS have cut, copy, etc as Editcut, Editcopy, etc. So un-intuitive!

  29. Mohamed
    2019/01/09 at 10:37

    thank you very very much this article was totally helpful

  30. 2019/01/13 at 10:27

    Very angry at Microsoft 😠

  31. 2019/01/19 at 09:58

    Thanks for posting such content, i have been looking for it since a very long time.

  32. Edward Kelleher
    2019/04/03 at 19:40

    George: This is absolutely brilliant, You saved me whatever amount of money the pro fixit companies were going to charge. Are you a professional? Can I hire you if I run into other problems?

    • 2019/04/04 at 09:13

      Glad I helped. Yes, should you have some technical issue you can’t find a solution to (or if you need custom software development) we can arrange it

  33. 2019/04/04 at 14:21

    You are my hero! Thank you!

  34. DimaK
    2019/04/25 at 16:26

    Thanks. That’s a useful info.

  35. e
    2019/04/27 at 10:26

    thank you sooooo much!

  36. Smith
    2019/05/23 at 06:10

    Finally I found a good solution after wasting so much time.

  37. Roman
    2019/06/11 at 16:50

    George, thank you very much!)

  38. 2019/07/26 at 00:55

    It was very helpful; thank you 🙂

  39. Talib
    2019/09/24 at 16:45

    Thanks a Lot!!

  40. Opa
    2019/09/26 at 16:02

    This is the first solution among so so many that actually helped me to fix this annoying problem!!! Thank You!!!

  41. Katya
    2019/09/28 at 21:07

    Thank you so much! Very helpful!

  42. Stef
    2020/01/08 at 11:42

    Thanks a lot!

  43. Guest
    2020/02/02 at 20:45

    thank you so much

  44. Mike Leros
    2020/03/28 at 08:12

    I have sent Microsoft Word to the dustbin. There are far better alternatives.

    • 2020/03/28 at 14:10

      actually Word is the best out there, although others are catching up (not in the UI though, e.g. LibreOffice is stuck to copycating a quite oldy Word look and feel)

  45. Mohamed Hachi
    2020/06/30 at 16:35

    Tahnk you very much

  46. amar
    2020/07/11 at 06:12

    Helped me in 2020 🙂 U da man!

  47. Dmytro Zamkovyi
    2021/01/18 at 22:24

    Thank you very much!
    It really works!

  48. Soyoloo
    2021/01/23 at 10:43

    Thank you so much 🙂

  49. Sir Han
    2021/03/09 at 20:13

    I have Word 2007, I started getting this problem. None of the solutions worked for me. Suddenly, it came to my mind opening a docx by pressing Ctrl with the mouse double click. Voila! Everything is back to normal working fine. Very weird, isn’t it?

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